Refund Policy

Your satisfaction is our number one priority.  In the event you are experiencing an issue with a product you received, please contact us immediately at sales@lashflash.net

ADHESIVES

Please verify adhesives when you receive them to ensure proper function; Extra caps and nozzle pins are provided to release dried glue. Defective or broken product can be returned within five (5) business days for an exchange - glue purchases are non-refundable.

TWEEZERS:

All Megavolume, light volume, and isolation tweezers are thoroughly inspected and tested. Tweezer sales are final and non-refundable. 

LASHES & ACCESSORIES 

If you wish to return and exchange your unused products, you can do so for up to 7 days provided the items are unopened and sealed in their original packaging. Once items are received and inspected, customers will be issued store credit. LASH FLASH® is not responsible for covering shipping costs on returns for unused products. All products must be returned in their original mailing box or package. Items returned in other packaging may incur damage. Products which are not returned in original packaging and incur damage in transit will not be issued credit or exchanged.

LASH FLASH® is not responsible for delays in shipping incurred by USPS, UPS, DHL or other postal services. We ship our products promptly and lost or stolen items are not eligible for refunds or credits. If you package is lost or stolen, please contact us so that we may assist you with filing a claim with the shipping service which you selected.

In the event that an item is out of stock when an order is placed, a partial refund will be immediately issued for the missing item, and if applicable, the remaining items will be sent out. 

Partial fulfillment of an order does not constitute grounds for a complete refund.

RETURN ADDRESS
LASH FLASH | 1555 Scott Road, #107, Burbank CA 91504