Questions and operating tips

What are the best eyelash extensions for a natural look?

For a natural look, we recommend our silk or mink eyelash extensions. They mimic the texture and appearance of real lashes, providing a subtle enhancement.

Can I use eyelash extensions with sensitive eyes?

Yes, our extensions are suitable for sensitive eyes. We use hypoallergenic adhesives and offer a sensitive version for those with more delicate eyes.

Are your adhesives formaldehyde-free and safe for use?

Absolutely, our adhesives are formaldehyde-free and comply with safety standards. Your health and safety are our top priorities.

How long do eyelash extensions typically last?

The longevity of eyelash extensions varies, but on average, they last 4-6 weeks. Regular touch-ups can maintain a full and beautiful look.

Do you offer different curl types for eyelash extensions?

Yes, we provide a variety of curl types (J, B, C, D) to achieve the desired look, from natural to dramatic.

What is the recommended aftercare routine for eyelash extensions?

Our aftercare routine includes gentle cleansing, avoiding oil-based products, and refraining from rubbing or pulling your lashes.

Can I swim or exercise with eyelash extensions?

Yes, you can. However, it's advisable to wait 24 hours after the application before exposing lashes to water, steam, or intense physical activity.

Do you have cruelty-free or vegan options for lash products?

Certainly, we offer a range of cruelty-free and vegan lash products. Beauty should not compromise ethics.

What measures are taken to ensure the hygiene of lash products during packaging and shipping?

We adhere to strict hygiene protocols during packaging and shipping to guarantee the integrity of our lash products.

Are there any potential allergic reactions to eyelash extension products, and how can they be prevented?

Allergic reactions are rare, but patch tests are available. To prevent, inform ask your client about any allergies or sensitivities.

Do you provide instructions for proper removal of eyelash extensions?

Yes, detailed removal instructions are provided to ensure a safe and gentle process.

What makes your eyelash extension tweezers different from others on the market?

Our tweezers are designed for precision and comfort. The ergonomic design minimizes hand fatigue and ensures accurate placement.

Are there specific recommendations for lash products in different climates or weather conditions?

Yes, our experts can recommend specific products suitable for various climates to maintain the longevity of your eyelash extensions.

Payment & Delivery

How can I track my order from Lash Flash?

Orders are always provided with a USPS (or other carrier) tracking number in order to facilitate the status of delivery at anytime, from anywhere.

Is pick-up available for orders?

Yes, we offer pick-up at our location: 1555 Scott Road, Burbank, California, US.

What is the shipping and delivery timeframe for orders?

A: Orders placed before 12 pm PST are processed and shipped on the same day. For orders placed after 12 pm PST, they will be shipped on the following day.

We deliver with USPS, UPS, and DHL Express. Approximate delivery time is 2-3 business days.

What should I do if there are missing items from my order?

If you encounter any missing items from your order, please contact us via email at, and we'll assist you promptly.

What payment methods are accepted by Lash Flash?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover, and Diners Club). Other secure forms of payment include Apple Pay, Google Pay, and PayPal.

What should I do if I receive a broken or damaged item?

If you receive a broken or damaged item, please reach out to us immediately with details and a photo of the damaged item. You can contact us at, and we will work to resolve the issue as quickly as possible.

Is international shipping available, and what are the delivery times?

While we do offer international deliveries, shipping times may vary depending on various factors. We continue to research the best methods to improve facilitate international customer's experiences and wait times.

Can I modify or cancel my order after it's been placed?

We may be able to cancel an order if contacted at before it ships, but once an order is out for delivery, it cannot be changed.

What is the return policy for products purchased on Lash Flash?

Our return policy allows returns within 7 days of purchase. Please refer to our Returns & Refunds page at for detailed information on the process.

Are there any customs duties or taxes for international orders?

Lash Flash does not cover import duties or tax fees, and advises its customers to always add their email address and phone number during checkout so that local shipping carriers can contact them about fees and delivery.

How can I contact Lash Flash customer support?

For any assistance, our customer support team can be reached via email at or through the Contact Us page on our website.

Are there any promotions or discounts currently available on Lash Flash?

Lash Flash periodically posts promotional offers and discounts, but these are for a limited time and always subject to change! So visit frequently to get our most up-to-date deals!

Do you offer wholesale pricing for bulk orders?

We currently do not offer bulk-order discounts, but often provide other discounts or extra sample items as a small gift.

Contact us

Lash Flash

Working hours

Monday - Friday | 9am - 5pm