Gel White Pen for mapping

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Your satisfaction is our number one priority.  In the event you are experiencing an issue with a product you received, please contact us immediately at sales@lashflash.net

ADHESIVES

Please verify adhesives when you receive them to ensure proper function; Extra caps and nozzle pins are provided to release dried glue. Defective or broken product can be returned within five (5) business days for an exchange - glue purchases are non-refundable.

TWEEZERS:

All Megavolume, light volume, and isolation tweezers are thoroughly inspected and tested. Tweezer sales are final and non-refundable. 

LASHES & ACCESSORIES 

If you wish to return and exchange your unused products, you can do so for up to 7 days provided the items are unopened and sealed in their original packaging. Once items are received and inspected, customers will be issued store credit. LASH FLASH® is not responsible for covering shipping costs on returns for unused products. All products must be returned in their original mailing box or package. Items returned in other packaging may incur damage. Products which are not returned in original packaging and incur damage in transit will not be issued credit or exchanged.

LASH FLASH® is not responsible for delays in shipping incurred by USPS, UPS, DHL or other postal services. We ship our products promptly and lost or stolen items are not eligible for refunds or credits. If you package is lost or stolen, please contact us so that we may assist you with filing a claim with the shipping service which you selected.

In the event that an item is out of stock when an order is placed, a partial refund will be immediately issued for the missing item, and if applicable, the remaining items will be sent out. 

Partial fulfillment of an order does not constitute grounds for a complete refund.

RETURN ADDRESS
LASH FLASH | 1555 Scott Road, #107, Burbank CA 91504

SHIPPING POLICY
Thank you for choosing LASH FLASH® for your lashing needs. We process orders Monday through Friday, excluding major US holidays.

Orders will normally be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday. 

We are not responsible for shipping delays once possession of your package has been passed on to the postal service. 

U.S. SHIPPING PRICING AND EXPECTED DURATION
Please note the following shipping times are estimated averages. Holidays and postal outages and customs processing may affect shipping times. All prices are in USD. Standard Shipping: $11 for two to five business days. Orders must be placed
before 1:00 PM PST in order to be shipped on the same day. 

Shipping times may be affected by retail and major holidays (Black Friday, Cyber Monday, Boxing day, Christmas). Please allow for a reasonable delay. Customers who select expedited mail service will have their orders fulfilled in order of priority. 

*No orders will be shipped on Sunday. Orders placed after 11AM PST Saturday will ship on the following Monday.

*Exclusions apply depending on the delivery address

INTERNATIONAL SHIPPING
All prices are listed in USD
Standard Canadian Shipping: $11. Can take up two weeks to arrive depending on customs processing.
International Shipping: For orders from 0-$499.99 Carrier rates apply and are dependent of shipping address. International orders above USD$500 qualify for free shipping

INTERNATIONAL CUSTOMS & LOST ORDERS:

• The customer is solely responsible for additional customs charges and/or fees. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
• If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
• If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
• Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
• LASH FLASH® is not responsible for additional shipping cost for returned orders due to incorrect/incomplete shipping addresses submitted by the customer upon checkout.